New FAQ

Yes, you can add additional Icon monthly accounts to your existing online account.  

Please click LOGIN/SIGN UP to the top-right corner of the Icon home page. Under My Monthly Parking click Add Monthly Account. You will need: 

• Your new 8-digit account number* 
• Your billing zip code from your monthly invoice. 
• Once your account is added, click View Account. 

*Note: When entering your account number, you only need to enter the 8 numbers found after the hyphen. (i.e., Account # XXXX – 123 456 78). No need to enter your spot or space number in front of the hyphen.

Please be sure to re-enter any saved payment information and activate autopay under the new account. You’ll also need to submit an online cancellation via iconparking.com for the garage you are transferring from to ensure your account records are updated promptly. 

If you are not currently enrolled in a subscription term, you can sign up for monthly parking at another location via our website, or directly with the attendant at your preferred location. 

You’ll also need to submit an online cancellation via iconparking.com for the garage you are transferring from to ensure your account records are updated promptly. 

To update your billing address, please click on LOGIN/SIGN UP near the top-right corner of the Icon home page. Once you are logged in: 

• Go to My Monthly Parking and click View Account. 
• Click Billing Information and enter your new billing address. 
• Click SAVE INFORMATION.

Once your subscription term ends, you will remain in a month-to-month plan at a rate that is subject to change until a cancelation notice is submitted online. To lock in your current rate, it is recommended to renew your subscription. You may also qualify to receive a bigger savings if you renew your subscription for a longer term.  

You will have the option to renew your subscription approximately two weeks before your term ends. 

To renew, click on LOGIN/SIGN UP near the top-right corner of the Icon home page. 

Go to MY MONTHLY PARKING and click View Account. 

• Click Renew My Subscription in the left-hand menu 
• Select between a 1, 3, 6, and 12 month renewal
• Select or add a new payment method for your auto-pay enrollment
• Click RENEW PLAN

We will not release your vehicle to anyone other than the designated owner/registered applicant

   

unless a) the person is listed as an authorized driver on the registration card, or, 
b) the person possesses the vehicle’s registration and a letter of authorization signed by the designated owner/registered applicant of the vehicle.

If you have a new permanent vehicle, alert the attendant onsite at your garage, and he/she will give you a new vehicle identification sticker and update the vehicle information for your account.

A replacement vehicle will be permitted only if it is driven by the designated owner/registered applicant of the regular vehicle. Upon entry to the garage, the attendant will give the registered applicant a “No Value Replacement Ticket,” which must be signed and returned to the attendant upon departure. 

Submitting an online cancellation* is the most efficient way to ensure your account records are updated promptly. 

First, click LOGIN/SIGN UP to the top right of the Icon home page. Once logged in:

• Go to MY MONTHLY PARKING, click VIEW ACCOUNT and select Cancellation Notice.
• Select the termination date (the final day you will be parking at the garage), the tenant number you would like to cancel, and check at least ONE box under Reason for Cancelling. 

Since we require advance notice of cancellation, you cannot back date your request. If you have already stopped parking, you should still submit the cancellation and include any additional information, such as the final day parked, in the COMMENTS section.

Your account will not be deactivated until after the cancellation date has passed. Please allow 10 to 15 business days for processing.

*Note: If you signed up for a subscription and you terminate prior to the end of the term, you will be subject to a termination fee of 50% of your remaining subscription term balance, up to $1,000, per the Terms and Conditions you agreed to upon enrollment.

As stated on our invoices, we require advance notice of account cancellation. If you leave mid-month, you must pay the full monthly charge or the daily posted rate for the number of days in the garage during the final month. Monthly package rates are not adjusted for days parked.

If you signed up for a subscription and you terminate prior to the end of the term, you will be subject to a termination fee of 50% of your remaining subscription term balance, up to $1,000, per the Terms and Conditions you agreed to upon enrollment.

Please submit an online cancellation via iconparking.com to ensure your account records are updated promptly.