Why did I receive a notification that my Autopay failed?

First, let’s check a couple of things. Has your credit card expired? Has your bank account information changed? It could also be that your selected autopay method is no longer valid. Log into your online account by clicking LOGIN/SIGN UP near the top-right corner of the Icon home page. Then, verify your selected payment method:

  • Go to the MY MONTHLY PARKING tab and click View Account.
  • Check that your payment method is correct and that autopay is enabled. 
  • Click Make One Time Payment to pay your balance due for the current month. 

If your payment fails again, it’s time to contact your credit card provider or banking institution for further assistance.

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